Refund policy
Thanks for shopping at Riverden. Purchases made in-store and online can be exchanged or returned for store credit only, within 7 days.
Exchanges or returns for store credit will only be issued for full priced items. Purchases made at a discount of 40% or greater are FINAL SALE. Undergarments, magazines, fragrances, candles, and beauty/apothecary are final sale.
All merchandise returned must be unworn, unused, unwashed, with the price tags intact. Online returns must be postmarked within 7 days of the original delivery date. We recommend packages be returned via traceable carrier and insured to the full amount of the merchandise. We are not responsible for missing packages. Exchanges/refunds are processed within 7 days after we receive the merchandise. You will receive a confirmation by email when your exchanges/store credit are processed.
We will refund you in the form of a gift card for the purchase price of the merchandise minus shipping costs. We do not refund original or return shipping costs. Shipping costs will only be refunded when the return is a result of our error or damaged merchandise. We have the right to deny credits if the merchandise returned does not meet our requirements.